Medical Device Customer Service Associate - Fort Lauderdale Florida

Company: Joul--
Location: Fort Lauderdale, Florida
Posted On: 02/07/2025

Job Title: Medical Device Customer Service Associate

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Location: Weston, FL
Type: Contract

Overview
Global Medical Device company looking to hire an experienced Customer Service Associate to assist Sales Team with clients. Must brings 3+ years of Customer Service experience in a Medical Device or related field.

Responsibilities Maintains direct contact with customers before and/or after the sale.
Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
Works with various departments to meet maintenance services sales goals.
Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
Focus of work may be in pre-sale or post-sales or both.
Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.).
Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.


Requirements Minimum of a High School Diploma or equivalent is required, a bachelor's degree or equivalent is preferred.
A minimum of 3 or more years experience.
The job should possess a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based.



Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan. More...

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