Senior Product Support Engineer - Lakeland Florida

Company: VirtualVocations
Location: Lakeland, Florida
Posted On: 02/07/2025

A company is looking for a Senior Product Support Engineer - Federal, Risk Management.



Key Responsibilities

Provide second line phone/email consultation to debug complex security/network problems
Partner with Engineering to assist customers with testing or troubleshooting
Develop training programs and mentor other engineers on troubleshooting and case management skills


Required Qualifications

U.S. citizenship is required for this position
5+ years of experience troubleshooting SSL, HTTP, and TCP/IP
Experience with network transformation technologies such as MPLS, SD-WAN, or WAN Optimization
The ability to read packet captures
Hands-on experience with at least one public cloud (AWS/Azure/GCP) More...

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