Instructional Support Technologist - Boca Raton Florida

Company: VirtualVocations
Location: Boca Raton, Florida
Posted On: 02/07/2025

A company is looking for an Instructional Support Technologist to provide technical support and solutions for learning management systems in higher education.



Key Responsibilities

Act as an intermediary between students, faculty, and IT departments to address technical issues
Maintain online support ticket services and training resources for academic stakeholders
Provide level 2 support for escalated issues and assist in monitoring internal knowledge bases


Required Qualifications

1+ years' experience in education technology or related field
1+ years' experience in higher education supporting faculty with instructional technology
Experience troubleshooting issues with learning management systems like Canvas or Blackboard
Customer service experience adhering to service level agreements
Associate Degree in education technology, instructional design, information technology, or a related field More...

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