Customer Operations Analyst - Macon Georgia

Company: VirtualVocations
Location: Macon, Georgia
Posted On: 11/09/2024

A company is looking for a Customer Operations Analyst to enhance customer experiences through process improvement and automation.



Key Responsibilities

Build and optimize cross-functional business processes to improve efficiency and effectiveness
Diagnose pain points in existing processes and design solutions to address them
Identify areas for robotic process automation and support implementation of solutions


Required Qualifications and Training

Passion for process and documentation with strong organizational skills
Eager to learn tools such as MS PowerPoint, Lucidchart, and HelpSystems (Fortra)
Open to completing Lean Six Sigma Yellow Belt training if not already certified
Understanding of Agile methodologies is a plus
Exposure to Business Process Management is beneficial More...

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