SCHEDULER HOME CARE AGENCY FULL TIME - Savannah Georgia

Company: Visiting Angels of Savannah
Location: Savannah, Georgia
Posted On: 11/10/2024

Benefits:Bonus based on performanceCompetitive salaryPaid time offTraining & developmentScheduler Job Description Employee must live within 30 miles of Savannah Ga.PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned from time to time as necessitated by the business demands. - Be able to master our scheduling software quickly and efficiently. - Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients. - Maintain computer schedules and ensure timely data entry for clients and caregivers. - Contact clients, family members and caregivers regarding day-to-day scheduling changes. - Enter and maintain client and caregiver information into the database. - Monitor telephony logs on a daily basis, making appropriate corrections to the system to facilitate accurate processing of payroll and billing. - Regularly update the owner about open shifts after making an exhaustive effort to staff the shifts. - Generate timely reports on caregiver supply and demand for direct supervisor. - Communicate and reinforce Visiting Angels' policies and procedures. - Communicate and refer appropriate matters to the Owner for direction. - Perform general office duties, including but not limited to, word processing, filing, reception and telephone services. - Participate in 90-day, annual evaluations and performance improvement plans for the caregiver team. - Maintain positive relationships with clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources. - Maintain absolute confidentiality of all information pertaining to employees, clients and client's families. - Demonstrate dependability and reliability. - Maintain professionalism; provide support and encouragement to the caregiver team. - Manage on-call evenings and weekends, as directed. Keep on-call materials current with client information, instructions and directions, the current roster of care and list of active direct care staff. Prepare and maintain the on-call log, client and employee records. Manage calls in accordance with the company policies. - Maintain regular, predictable attendance at the office. - Perform caregiver introduction to new clients as well as unannounced supervisory visits. - Perform other functions as deemed appropriate by the management team.REQUIRED JOB KNOWLEDGE AND SKILLS: - High school diploma and two years of experience in an office setting, preferably in private duty homecare. - Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software. - Ability to listen and communicate clearly, fluently and diplomatically - both orally and in writing. - Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations. - Present a well-groomed professional image representative of the business. - Ability to plan, organize, prioritize, delegate and accurately complete work activities within specific deadlines while managing interruptions. - Work independently and proactively with a minimum amount of direction and/or supervision. - Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.Ability to lawfully work in the U.S. More...

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