Incident Management Engineer - Marietta Georgia

Company: VirtualVocations
Location: Marietta, Georgia
Posted On: 01/16/2025

A company is looking for an Incident Management Practice Engineer to drive technical support teams in recovering services during service disruptions.



Key Responsibilities

Establish policies, processes, and systems for quality incident management
Monitor trends in incidents and issues to influence departmental strategy
Make decisions on complex issues regarding technical approaches for project components


Required Qualifications

Bachelor's Degree in Business, Computer Science, or a related field or equivalent experience
Comprehensive knowledge of Microsoft Office applications, including Word, Excel, and Visio
Experience in incident analysis and process documentation
Experience working in cross-functional, collaborative teams
Experience with Software Development Lifecycle and Waterfall or Agile Development Methodologies More...

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