Technical Support Advocate - Marietta Georgia

Company: VirtualVocations
Location: Marietta, Georgia
Posted On: 01/18/2025

A company is looking for a CX Technical Support Advocate: Level 1.



Key Responsibilities

Troubleshoot complex software-related issues and analyze logs to identify root causes
Communicate technical concepts clearly to customers to ensure they feel supported
Collaborate with teammates to share insights and develop effective solutions


Required Qualifications

Minimum of 2 years of technical support experience
Proactive problem-solving mindset with a focus on uncovering root causes
Skilled at explaining technical information in simple terms
Exceptional interpersonal skills for delivering compassionate support
Ability to thrive in a collaborative team environment More...

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