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Regional Workplace Experience Manager - Atlanta Georgia
Company: Jones Lang LaSalle Incorporated
Location: Atlanta, Georgia
Posted On: 01/24/2025
Regional Workplace Experience Manager
Regional Workplace Experience Manager
Apply remote type: On-site locations: Wichita, KS; Auburn Hills, MI; Atlanta, GA
Time type: Full time
Posted on: Posted 3 Days Ago
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.
Job Description - Regional Workplace Experience Manager
JLL Experience Services team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients.
Job Summary
The Regional Workplace Experience Manager is an on-account role within JLL's Experience Services team. This position is dedicated to delivering exceptional workplace experiences for our clients while upholding core values of teamwork, ethics, and excellence.
Key Responsibilities
- Support program strategy, scope, goals, and deliverables that drive client's objectives in collaboration with account leadership, client stakeholders, and team members.
- Provide team support in operational matters, ensuring smooth day-to-day functioning of workplace services.
- Aptitude for maintaining high-quality services, financial management, risk assessment, issue resolution, and continuous improvement.
- Create and support adoption of KPIs to assess performance, operational effectiveness, and ROI of strategic projects.
- Analyze and assess financial statement data to inform planning and decision-making.
- Support customer engagement initiatives through program development and knowledge sharing.
- Establish and maintain relationships with external vendors, service providers, and consultants.
- Stay informed about industry trends and best practices to identify opportunities for service enhancements.
- Work cross-functionally to deliver as one team, integrating experience concepts.
- Engage in a culture of continuous improvement and innovation.
- Proactively seek and share feedback from clients, stakeholders, and end-users.
- Anticipate and respond to the needs and concerns of client stakeholders.
- Proactively identify gaps, escalate risks and issues at the account level.
- Communicate across all levels of the organization in a clear and concise manner.
- Project and practice consistent ownership attributes, providing a high level of customer service.
Knowledge, Skills & Abilities
- Bachelor's Degree, or master's degree preferred, or equivalent combination of education and experience.
- 5+ years prior experience in soft services, facility management, or operations.
- Must be able to travel up to 25%.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Strong interpersonal skills and excellent verbal and written communication skills.
- Strong analytical/financial aptitude.
- Proficient skills in Microsoft Office Suite.
The above-referenced summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities.
Location: On-site - Atlanta, GA, Auburn Hills, MI, Wichita, KS
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.
Personalized benefits that support personal well-being and growth:
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