Customer Experience Representative - Marietta Georgia

Company: VirtualVocations
Location: Marietta, Georgia
Posted On: 01/24/2025

A company is looking for a Senior Customer Experience Representative.



Key Responsibilities

Handle high volume inbound phone contacts, addressing compliance and policy-related questions
Conduct thorough investigations of member accounts to ensure adherence to established policies
Maintain performance standards including customer satisfaction and compliance metrics


Required Qualifications

3+ years of call center or relevant customer service experience
Digital proficiency in navigating web-based and e-commerce software applications
Ability to maintain resilience while delivering difficult messages to customers
Comfortable working in a fast-paced and dynamic environment
Commitment to adhering to internal policies and regulatory compliance More...

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