Lead DevOps Engineer - Atlanta Georgia

Company: NICE
Location: Atlanta, Georgia
Posted On: 01/27/2025

At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?We are looking for a very high-performing expert Senior DevOps Engineer to join our growing team of highly skilled engineers working on a variety of applications and services to support our omnichannel, interactive communication platform. The role will be based in our Sandy or Atlanta office, with some flexibility for remote working. The role will work closely with DevOps team members based in the UK and India, and form part of a follow-the-sun support escalation model for infrastructure issues.How will you make an impact?

• Work on the technical design, development, release, and deployment of cloud-based infrastructure, automation, and applications
• Support the development team with application configuration for deployment, monitoring, and other automation
• Provide operational management and support of Linux and Windows servers and containers, including server hardening, patching, network security, and log management
• Work with the DevOps Manager and Information Security team to ensure compliance requirements and engineering best practices are met
• Mentor junior team members when required
• Provide on-call/out-of-hours support as part of a rota with other team membersHave you got what it takes?
  • 5+ years of experience working with AWS infrastructure
  • 5+ years of experience working with Linux and Windows servers
  • 3+ years experience working with Kubernetes, Helm, and the related DevOps toolchain in a production environment
  • 3+ years experience using Terraform or similar tools to provision infrastructure from code
  • Experience with Bash shell scripting
  • Ability to conduct detailed code reviews against Helm and IaC
  • A Security-first approachYou will have an advantage if you also have:
    • Experience maintaining ISO 27001 compliance (or equivalent security standard)
    • Familiarity with various CI/CD solutions - for example, Azure DevOps, GitLab, GitHub actions, TeamCity, Octopus Deploy
    • Experience working with and tuning Microservices at scale
    • Experience managing relational and non-relational databases, for example, RDS MySQL, RedShift
    • Familiarity with logging, monitoring, and alerting tools - CloudWatch, Splunk, StatusCake, Grafana, PagerDuty
    • Scripting experience with PowerShell, Ruby, Python
    • Experience working with Agile software development teamsWhat's in it for you?Join an ever-growing, market-disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week.About NICENICE software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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