Care Specialist, Military Programs - Marietta Georgia

Company: VirtualVocations
Location: Marietta, Georgia
Posted On: 01/27/2025

A company is looking for a Care Specialist - Military Programs (Family Support).



Key Responsibilities

Guide military parents in navigating childcare benefits and matching them with suitable daycare providers
Support licensed daycare providers through the onboarding process and maintain strong relationships
Manage enrollment processes, track progress, and implement improvements based on metrics


Required Qualifications

2+ years of experience in account management, customer service, or a customer-facing role
Proficiency in Google Suite, Dialpad, CRM, and Freshdesk
Bachelor's Degree from a university
Strong attention to detail and ability to see the broader picture
Experience in a customer service environment, particularly over the phone More...

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