Contact Center Trainer - Atlanta Georgia

Company: VirtualVocations
Location: Atlanta, Georgia
Posted On: 01/29/2025

A company is looking for a Contact Center Trainer to lead the development and implementation of training programs for contact center employees.



Key Responsibilities

Develop, design, and deliver training sessions aligned with organizational goals
Support new hires and existing team members to enhance performance and promote continuous improvement
Implement strategies and evaluate training programs to ensure compliance with industry standards


Required Qualifications

Bachelor's Degree in Learning, HR, Business Administration, Finance, or Insurance preferred
Minimum of 6-7 years of experience in the life and annuity industry with a focus on corporate training
Proven experience in developing and delivering training programs in a contact center environment
Strong analytical skills to assess performance data and enhance training effectiveness
Expertise in training methodologies and adult learning strategies More...

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