Washington State Customer Service Representative - Atlanta Georgia

Company: VirtualVocations
Location: Atlanta, Georgia
Posted On: 01/29/2025

A company is looking for a Customer Service Rep I to respond to member and provider inquiries regarding benefits and eligibility.



Key Responsibilities

Provide first call resolution to member inquiries about benefits, eligibility, and accessing care
Document inquiries and complaints accurately in the computer database
Meet attendance and call quality standards while performing job functions within established timeframes


Required Qualifications, Training, and Education

Minimum of one year of customer service and/or call center experience, preferably in insurance or managed care
Knowledge of Washington Apple Health state medical insurance and medical terminology
Comfortable working in a fully remote environment
Ability to gather and assess information from multiple systems
Must pass a criminal background check and have no sanctions from federal or state healthcare programs More...

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