Dialer Operations Support Supervisor - Atlanta Georgia

Company: VirtualVocations
Location: Atlanta, Georgia
Posted On: 01/29/2025

A company is looking for a Dialer Operations Support Supervisor.



Key Responsibilities

Lead Dialer Support and Dialer Operations teams, ensuring effective monitoring of workforce management systems and dialer campaigns
Train and develop employees, manage performance, and address operational issues within the teams
Design and maintain Workforce Management reporting tools and processes to enhance productivity and compliance


Required Qualifications

Bachelor's degree and three years of experience in workforce management or five years of workforce management experience
Three years of experience with a Dialer platform and five years of contact center experience
Proven experience with WFM tools and automated dialing software
Experience with Microsoft Office applications for data analysis
Ability to work in a fast-paced environment and manage cross-functional changes effectively More...

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