Customer Service Specialist - Marietta Georgia

Company: VirtualVocations
Location: Marietta, Georgia
Posted On: 01/30/2025

A company is looking for a Hotel Specialist.
Key Responsibilities

Provide guidance on difficult cases and coach resolutions for customers and hotel partners
Handle escalated calls and emails with professionalism while considering business impact
Master company policies and support users and hotels to ensure a positive guest experience

Required Qualifications

2+ years of experience in customer support, preferably in a remote setting
Ability to manage time efficiently and prioritize tasks effectively
Strong judgment and moral compass in high-pressure situations
Flexibility and adaptability to work in an ambiguous environment
Experience in problem-solving and proposing effective solutions More...

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