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Digital Support Senior Manager - Marietta Georgia

Company: VirtualVocations
Location: Marietta, Georgia
Posted On: 01/30/2025

A company is looking for a Senior Manager, Digital Support.



Key Responsibilities

Advocate and expand digital support channels by enhancing self-service solutions for customers
Build and augment support automation through improvements to AI solutions and integrated tools
Develop and maintain content and organization of the knowledge base and related systems


Required Qualifications

Experience in managing digital support programs or similar initiatives
Proven ability to lead cross-functional teams and collaborate effectively
Strong background in content management and knowledge base development
Familiarity with support metrics and performance tracking
Experience in automation and workflow development More...

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