Member Services Supervisor - Stone Mountain Georgia

Company: VirtualVocations
Location: Stone Mountain, Georgia
Posted On: 02/06/2025

A company is looking for a Member Services Supervisor to oversee all aspects of Member Services and ensure client satisfaction.



Key Responsibilities

Supervise a team of Member Advocates and Processors, focusing on daily operations, staffing, and quality assurance
Assist in hiring, training, and developing new team members while handling escalated caller inquiries
Monitor workflow, conduct audits, and ensure compliance with regulatory requirements and internal policies


Required Qualifications

3+ years of supervisory experience in Employee Benefits Administration or a related industry
Bachelor's degree or equivalent
Experience with COBRA Administration and related services is preferred
Demonstrated leadership skills with the ability to motivate and coach staff
Benefit Administration experience or a life and health license is a plus More...

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