Senior Manager of Developer Support - Atlanta Georgia

Company: VirtualVocations
Location: Atlanta, Georgia
Posted On: 02/06/2025

A company is looking for a Senior Manager of Developer Support Engineering.



Key Responsibilities

Lead and manage a team of support engineers, ensuring they have the necessary resources and training
Oversee high-priority customer escalations and provide technical leadership to resolve critical issues
Develop and optimize support workflows to enhance team productivity and improve customer satisfaction


Required Qualifications

5+ years of experience in developer support or a similar customer-facing technical role, with at least 3 years in a leadership position
Deep understanding of APIs, web technologies, and troubleshooting complex technical issues
Experience with programming languages like JavaScript or Python
Ability to use data to track team performance and improve support processes
Experience collaborating with product and engineering teams to enhance developer experiences More...

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