IT Service Desk Manager - Atlanta Georgia

Company: VirtualVocations
Location: Atlanta, Georgia
Posted On: 02/06/2025

A company is looking for an Americas IT Service Desk Manager to oversee technical support services in the Western Hemisphere.



Key Responsibilities

Lead and manage a team of service desk analysts, promoting a high-performing work environment
Oversee day-to-day operations of the IT Service Desk, ensuring timely response to user requests
Identify opportunities for process improvement and implement best practices to enhance service delivery


Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field
8-10 years of experience managing an IT Service Desk team in a fast-paced environment
Strong technical background in IT infrastructure, systems, and software applications
Solid knowledge of IT service management principles and best practices
Experience with incident and request management using ITSM tools More...

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