Customer Support Team Lead - Stone Mountain Georgia

Company: VirtualVocations
Location: Stone Mountain, Georgia
Posted On: 02/06/2025

A company is looking for a Customer Support Team Lead (Remote- US Based).



Key Responsibilities

Oversee daily operations of the Customer Support Team, managing 6-8 direct reports across multiple tiers
Act as a senior agent to resolve complex customer issues and ensure satisfaction
Mentor and coach team members, including conducting performance reviews and developing training materials


Required Qualifications

3-5 years of customer-facing experience, with a focus on customer support
At least 2 years of leadership experience managing teams across multiple support tiers
Prior experience in the pet-care industry is highly valued
High School Diploma or equivalent required
Experience with Zendesk and Stripe is required; familiarity with HubSpot is preferred More...

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