Onboarding Support Specialist - Stone Mountain Georgia

Company: VirtualVocations
Location: Stone Mountain, Georgia
Posted On: 02/07/2025

A company is looking for an Onboarding and Support Specialist to manage employer onboarding and provide support to users.



Key Responsibilities

Manage the end-to-end onboarding process for new employer accounts and ensure a seamless launch experience
Assist in Tier 1 support by answering common questions and escalating complex issues as needed
Develop and implement process improvements and resources to enhance onboarding and support operations


Required Qualifications

Completion of the Disability Management Employer Coalition's (DMEC) certification within the first 3 months
Experience in customer support or onboarding roles
Ability to manage multiple tasks and projects effectively
Strong understanding of leave policies and employer resources
Proven ability to build trust and relationships with clients More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.