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Application Specialist - SPMS - Honolulu Hawaii
Company: Ll Oefentherapie
Location: Honolulu, Hawaii
Posted On: 11/07/2024
Minimum Requirements: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Experience with Property Management systems (as an end-user or administrator) is an advantage. 1+ years of Hospitality Management experience (preferably in Cruise Ship Operations) with a good understanding of on-board cruise operations, especially in accounting, first purser, chief purser, or IT officer roles. Several years of consulting and/or customer support experience for software applications with a strong IT background and the ability to understand complex IT systems and networking. Experience with database analysis, administration, and troubleshooting, as well as creating SQL scripts and queries, is an advantage. Fluent English, both spoken and written, is essential. Strong written and verbal communication skills with experience communicating at all levels of client organizations. A self-driven, positive, energetic, and results-oriented individual who enjoys working in a multi-national and global team. Weekend support rotated among the team, estimated 1 weekend per 2 months. Position is REMOTE with access to an office for hardware integration efforts.Responsibilities: Perform various complex duties requiring independent judgment to implement Oracle products and technology to meet customer needs on board cruise and river ships or shore side locations. Lead the solution design and implementation aspects of engagements, ensuring high-quality, integrated software solutions within time and budget constraints. Effectively communicate with customers both shoreside and shipboard. Serve as the technical interface for customers regarding problem resolution, recommended maintenance, and the use of Oracle products. Possess an understanding of all Oracle products in the competency area and in-depth knowledge of several products and/or platforms. Act independently while researching and developing solutions to customer issues. Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for Oracle Hospitality Cruise products. Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on various customer situations and escalated issues. Address any functionality gaps by answering operational and application questions. Provide technical support to customers post 'go-live.' Communicate effectively and build rapport with team members and clients. Travel required up to 25%.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Salary and Benefits:US: Hiring Range: from $21.15 to $42.93 per hour; from $44,000 to $89,300 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.Oracle US offers a comprehensive benefits package which includes the following: Medical, dental, and vision insurance, including expert medical opinion Short term disability and long term disability Life insurance and AD&D Health care and dependent care Flexible Spending Accounts Pre-tax commuter and parking benefits 401(k) Savings and Investment Plan with company match Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. 11 paid holidays Paid sick leave: 72 hours of paid sick leave upon date of hire. Paid parental leave Adoption assistance Employee Stock Purchase Plan Financial planning and group legal Voluntary benefits including auto, homeowner and pet insuranceAbout Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Equal Employment Opportunity:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.
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