Corporate Trainer - Honolulu Hawaii

Company: PetsApp
Location: Honolulu, Hawaii
Posted On: 11/11/2024

Job OverviewCarousel is seeking a dynamic and skilled Corporate Trainer Level 1 (CT1) to join our team. As a CT1, you will play a critical role in facilitating the successful migration of our proprietary vehicle subscription software into traditional auto dealership businesses. This hybrid position requires a blend of in-person and virtual training, along with expert-level customer service skills. You will work closely with auto dealers, training their staff on the Carousel platform to build a robust subscription business. Additionally, you will grow, manage, and train a team of Corporate Training Associates (CT2) as the business scales.Key Responsibilities

• Software Migration: Assist dealer licensees in effectively integrating Carousel's proprietary software into their traditional business operations.
• Training Delivery: Provide comprehensive training to auto dealers and their staff, ensuring they can utilize the Carousel platform to its full potential.
• Customer Service: Deliver exceptional customer service in person, in writing, via telecom, and virtually.
• Team Management: Grow, manage, and train a team of Corporate Training Associates (CT2) to support the expanding business.
• Technical Support: Offer technical support and troubleshooting for Carousel software and related applications.
• Documentation: Create and maintain detailed training materials, guides, and records of training sessions.
• Feedback Loop: Gather and report feedback from dealers to improve training programs and software functionality.
• Collaboration: Work closely with the customer service and product development teams to ensure seamless customer experiences and software updates.Minimum Requirements
  • Industry Experience: Minimum of 3 years working in the automotive industry.
  • Customer Service: At least 5 years of customer service experience.
  • Training Experience: Minimum of 3 years of training experience in a corporate environment.
  • Technical Proficiency: Advanced knowledge of iOS, Microsoft Office, Google Business Suite, Zoom, WebEx, Google Meet, and other related operating systems and applications.
  • Equipment: Access to a computer with high-speed internet connectivity and a mobile device suitable for conducting customer interactions.
  • Communication Skills: Exceptional written and verbal communication skills.
  • Problem-Solving: Strong problem-solving abilities with a customer-centric approach.Preferred Qualifications
    • Education: Bachelor's degree in a related field (e.g., Business, Communications, Education).
    • Leadership Skills: Demonstrated ability to lead and manage a team.
    • Adaptability: Ability to adapt training methods to various learning styles and environments.Benefits
      • Hybrid Work Environment: Enjoy the flexibility of working both remotely and on-site as needed.
      • Career Development: Opportunities for professional growth and development within the company.
      • Supportive Environment: Join a supportive and collaborative team dedicated to providing exceptional training and customer service experiences.
      • Competitive Compensation: Receive a competitive salary and benefits package.
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