Head of Retail - Honolulu Hawaii

Company: Uhalumni
Location: Honolulu, Hawaii
Posted On: 11/15/2024

Job Title: Head of RetailDepartment: ShopEmployment Status: Full-Time, ExemptSupervisor: Chief Operating OfficerJob Summary:Under the general direction of the Chief Operating Officer, the Head of Retail shapes the visitor retail experience by creating a unique and engaging environment which complements the Museum's mission and exhibition schedule. The Head of Retail creates a dynamic, profitable retail operation that expands community engagement while developing and maintaining a strong, unique identity for the HoMA Shop and managing its overall operation and performance.The ideal candidate will bring a creative, entrepreneurial spirit to their day-to-day activities, including management and supervision of the HoMA shop, product and vendor selection, new merchandise development, administrative reporting, and inventory control.Minimum Qualifications:

• Bachelor's degree or combination of relevant education and work experience.
• Five years of retail management and buying experience, including the direction and supervision of store staff, hiring, training, and performance evaluations.
• Five years of experience in point-of-sale (POS) systems, inventory management, and data analysis.
• Ability to plan merchandise and shop events around the Museum calendar and community trends.
• Experience in visual merchandising, optimizing sales, and highlighting product opportunities.
• Ability to communicate effectively both within the team and cross departmentally to achieve goals and relay important information.
• Ability to exercise good judgement and maintain a calm demeanor in challenging situations.
• Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.
• Ability to work within and support a diverse community of visitors, artists, and employees.
• Ability to build, lead, and develop a driven, diverse team of employees.Desired Qualifications:
  • Five years of experience in art, craft, gallery, or museum retail.
  • Working knowledge of websites and online sales platforms.
  • Experience in a museum environment or nonprofit organization.
  • Understanding of Honolulu Museum of Art's established identity and dedication to advancing it.
  • Develops and implements the Museum Shop's merchandise plan to support HoMA's mission and budgeted shop profitability.
  • Devises and implements store displays to present products creatively and maximize sales.
  • Develops a collection of merchandise that creatively complements HoMA's art collection and temporary exhibitions.
  • Prepares and tracks the annual budget and monitors the profitability of the shop.
  • Works with HoMA's Communication department on marketing strategy.
  • Works with museum's Learning and Engagement, Events, and Curatorial staff to ensure awareness of appropriate products that reflect the institution's programming.
  • Works with appropriate departments to plan and manage store specific member and public events that reinforce the museum's mission while attracting a new and loyal consumer base.
  • Collaborates with a range of artists to create proprietary items for the store.
  • Tracks all invoices and oversees financial reporting to the Finance department. Receives merchandise into POS system as needed.
  • Conducts annual inventory and works with Finance to ensure inventory records are maintained and completed in a timely manner.
  • Other duties as assigned.
  • Manages a shop team with oversight in recruitment, professional development, and training. Demonstrates a commitment to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion through respectful communication and cooperation with others at all times, continuous training and modeling inclusive behaviors.
  • In partnership with HR, supports the leadership team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging that embraces the contributions of all staff.Contact InformationContact: Sharon Stillman, Honolulu Museum of ArtEmail: hr@honolulumuseum.orgPhone: (808) 237-5223
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