PBX Phone Operator (English/Japanese Speaking)-Full Time, $31.44/Hour - Kapolei Hawaii

Company: Aulani, A Disney Resort & Spa
Location: Kapolei, Hawaii
Posted On: 11/20/2024

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

• 100% full coverage of healthcare for you and your eligible dependents
• 100% paid tuition at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!Operators are responsible for providing the Guest's first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request.Responsibilities :
  • Responsible for constant communication with Guests/Cast Members via a phone station
  • Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries ("a smile in your voice")
  • Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
  • Previous computer experience- requires use of internet and other application systems
  • High guest service expectations, initiative and ability to hold a conversation with a Guest
  • Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
  • Requires high attention to detail and exceptional listening skills
  • Must have schedule flexibility
  • Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
  • May also be cross utilized with the following roles, including, but not limited to:Front Desk and Arrival Staff Agent - Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservationConcierge Agent- assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotelsBasic Qualifications :
  • Proficient in English and Japanese Language RequiredMust have Graveyard availabilityPrevious cash handling experiencePrevious computer experienceAbility to perform in a fast-paced and sometimes stressful working environmentAbility to multi taskAbility to confidently utilize service recovery methodsEnthusiastic about interacting and helping guestsReceptive to special requestsWilling to follow instructions and take direction
  • Availability Requirements:Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the trainingAdditional Planned time off (vacations or non-paid time off) may not be available until the New Year.Preferred Qualifications:
  • Knowledge of Japanese language is highly preferred
  • Knowledge of Hawaiian language preferred
  • Previous work experience in a Hotel/Front Desk environment
  • Previous experience in a high volume, fast paced office type environment
  • Previous Leadership experienceAdditional Information : SCHEDULE AVAILABILTY
    This position is Full-time; must be available for all days and shifts
    Our Resort operates 24 hours a day, 365 days a year.
    
    SUBMITTING YOUR APPLICATION
    After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page.
    
    The pay rate for this role in Hawaii is $31.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits. More...

        

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