Help Desk - Service Desk Support (Entry Level) - Pocatello Idaho

Company: Quadrant Inc
Location: Pocatello, Idaho
Posted On: 02/03/2025

Job ID: 25-04739

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Service Desk Support (Entry Level)
Pocatello, ID
Pay: $59,000 per year

MUST:
Top Secret Clearance required
Experienced Service Desk Support (Entry Level)
3+ years of relevant experience
Must have outstanding customer service skills.
Desire to work with customers in person on a daily basis.
Bachelors preferred

DUTIES:
Answer phone calls, emails, or other communications received from users of financial and facility applications.
Record a ticket in the call center database (currently HP Service Manager) for every communication received.
Provide triage to determine if the issue can be resolved by the Tier 1 Technician: record results.
If the incident needs to be escalated or are out of scope, note in the database the appropriate recipient, or note the determination of out of scope and why.
Create knowledge articles accordingly.
Process vendor request forms.


Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. More...

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