Fan Happiness Associate - Aurora Illinois

Company: VirtualVocations
Location: Aurora, Illinois
Posted On: 10/30/2024

A company is looking for a Fan Happiness Associate I responsible for delivering direct support to customers and ensuring a seamless purchase experience.



Key Responsibilities

Drive fan loyalty and maintain high customer satisfaction through effective interactions
Meet or exceed service level goals and ensure reliable attendance during scheduled shifts
Perform additional duties as assigned to support team objectives


Required Qualifications

Bachelor's degree or equivalent experience required
Minimum of 2 years experience in a contact center providing support via phone, email, and chat
Reliable high-speed internet connection (minimum 50 Mbps download, 10 Mbps upload)
A quiet, distraction-free home office with ergonomic furniture
Availability to work flexible hours, including weekends and holidays More...

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