Payments Research & Analysis Manager - Chicago Illinois

Location: Chicago, Illinois
Posted On: 11/05/2024

GENERAL FUNCTION: The Manager for Payments Research & Analysis will be the strategic leader responsible for primary payments research initiatives to identify, measure, and communicate insights about the payments industry and align the research withanalysis of specific business cases for growth and expansion. Areas of focus include subject matter expertise in payments industry trending, alignment with Fifth Third core capabilities, linkage of trending to business opportunities and supportdevelopment / evolution of new business cases.











ESSENTIAL DUTIES AND RESPONSIBILITIES:





. Measures and reports on industry trends, payments innovation and marketing/sales tracking studies that are predictive of business direction and Fifth Third''s competitive position.





. Leads research initiatives in order to understand corporate and consumer needs and behaviors relevant to Payments strategies. Evaluates effectiveness of research suppliers by working closely with business partners to analyze user experience.





. Provides the necessary information, direction and guidance to manage the work activities and professional development of direct report. Builds relationships with research suppliers and challenges them to provide more effective and efficient deliveryof research learning.





. Regularly reviews and analyzes competitive activity, identifying changes in creative or media strategy. Identifies and delivers implications and recommendations to gain competitive advantage.





. Oversees development and evolution of business case analysis for new market or market expansion opportunities. Work collaboratively with Product Development and Product Management and with business analysts to build strong assessment of businesscases.





o Keeps current with emerging best practices in consumer research and leads innovation to increase insight effectiveness and speed to market.











SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developingthe appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.





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