Banking Customer Service Representative
Job Description
If you are a dynamic and driven Customer Service Representative who has the desire to advance your career with a stable and highly regarded financial institution, join our Customer Service team at Fifth Third Bank! We are seeking dedicated Banking Customer Service Reps to provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies. As a Banking Customer Service Rep with Fifth Third Bank, you will refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations. You will also consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality.
Job Responsibilities
As a Banking Customer Service Rep with Fifth Third Bank, you will develop rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions, process credit card applications and display a caring attitude. You will also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.
Additional responsibilities of the Banking Customer Service Rep include:
•Handling cash and processing customer transactions
•Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals
•Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed
•Handling customer issues with professionalism and seamlessly directing complex issues to management staff
•Maintaining up-to-date knowledge of financial center policies, procedures, products and services
•Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.
Preferred Job Requirements
As a Banking Customer Service Rep with Fifth Third Bank, you must have exceptional interpersonal, written and verbal communication skills and excellent time management and problem-solving skills. You must be able to interact confidently and comfortably with the public, take the initiative and utilize sound judgment to make decisions and work positively and cooperatively with a team.
Additional preferred requirements for the Banking Customer Service Rep include:
•Minimum 1 year experience in a Banking, Retail, Sales or other role that involves cash handling and customer service
•High school education or equivalent experience
•Strong working knowledge of banking retail policies and procedures
•Advanced math abilities
•Computer proficiency
•Ability to work a flexible schedule
•Ability to lift up to 25 pounds and stand for most of your shift
Benefits
At Fifth Third Bank, we understand that our employees work tirelessly to provide customers with the best products and service possible. Therefore, we are proud to offer our Banking Customer Service Reps a generous compensation and benefits package. We also offer a quarterly bonus based on overall financial center customer service performance and a monthly bonus based on sales and referrals. We believe in promoting from within and offer extensive online and in-class training opportunities for Banking Customer Service Reps that wish to move up with us. In fact, you can start the training process to become a Lead Customer Service Representative as soon as you are hired!
Additional benefits for the Banking Customer Service Rep include:
•Medical, dental and vision insurance
•Fifth Third Wellness Rewards for completing certain wellness activities
•Matched 401(K) retirement plan
•Profit sharing program
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