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Front Office Director - Chicago Illinois
Company: Horizon Hospitality
Location: Chicago, Illinois
Posted On: 11/07/2024
We are currently seeking a talented and polished Director of Front Office for an iconic full-service hotel in Downtown Chicago. This property was recently renovated and offers guests a high-end experience with a wide range of amenities. The hotel is owned and managed by an industry-leading hotel management company and offers significant room for advancement. Their competitive compensation, growth plans, and employee first culture make this a great time to join this organization!Base Salary: $70,000 - $90,000 plus 20% bonus potential, comprehensive health benefits, 401k with company match and much more!Director of Front Office Responsibilities: Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Motivate, coach, counsel and discipline all Front Office personnel according to company S.O.P.'s. Conduct regular Front Office Manager meetings to ensure communication is transparent. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.Director of Front Office Qualifications: 3-5 years of front desk or guest services experience. Experience leading a team. High end hotel experience (4+ stars). Branded property experience a plus. Ability to work nights, weekends, and holidays as needed. Local to the Chicago market.If you are interested in driving your career to the next level, apply today or send your resume to Alissa Thomas ()!
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