Customer Care Representative - Lincolnwood Illinois

Company: VirtualVocations
Location: Lincolnwood, Illinois
Posted On: 11/08/2024

A company is looking for a Customer Care Team Member to provide remote support to customers in the healthcare sector.



Key Responsibilities

Handle inbound calls efficiently while providing assistance with health insurance benefits
Input caller and enrollment-related information accurately into multiple tools
Maintain a high standard of professionalism and achieve a 90% call quality average


Required Qualifications and Education

Must reside in specified states (AR, CO, FL, GA, KS, MA, MI, NC, NH, NV, OH, OK, OR, PA, TX, VA)
1 year or more of inbound call center experience preferred
Prior medical or health insurance experience preferred
High school diploma or equivalent required
Must pass all assessments and systems check More...

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