Consumer Lifecycle Marketing Senior Analyst (Hybrid) - Chicago Illinois

Company: Tbwa Chiat/Day Inc
Location: Chicago, Illinois
Posted On: 11/08/2024

Consumer Lifecycle Marketing Senior Analyst (Hybrid)Chicago, ILEnova's hybrid work model allows employees to work in the office T, W, and TH with the option to work from home on Monday and Friday.About the role:As a Marketing Senior Analyst, you will be responsible for supporting and integrating our portfolio strategy across multiple marketing mediums. You will partner closely with internal departments and external vendors to drive new initiatives and optimize ongoing communications. You will also have the opportunity to lead high-visibility projects, propose process improvements, and test new marketing strategies.Requirements:

• Customer Experience - Drive and own the creation of various customer life cycles by identifying the correct types of outreach and their frequencies. Partner with the strategy and operations team to experiment with new products and processes to help grow revenue, maximize returns, and set customers up for success.
• Campaign Management - Develop and implement automated direct marketing and email campaigns within a CRM platform to drive lead conversion, improve customer portfolio performance, and support product launches/changes. Identify appropriate customer segments and target them through SQL queries. Develop campaign strategies, manage the creative development process (copy, design, coding), and build multi-touch campaigns.
• Reporting & Analytics - Report and monitor segment performance and campaign performance including audience, monthly trends, email metrics and conversion. Report on results and provide insights & recommendations.
• Testing Programs - Develop robust A/B and multivariate testing programs to optimize portfolio performance (email, DM, SMS, etc.)
• Best Practices - Maintain clean email marketing lists to minimize occurrences of unsubscribes, bounce rates and spam reports. Monitor deliverability, complaint rates, bounce rates and Sender Score rank to reduce risk of being blacklisted. Monitor trends on best practices and techniques to ensure market efficiency and identify new opportunities.
• Communicate & Collaborate - Partner with internal departments (Legal & Compliance, Analytics, Creative Services, Business Intelligence, Data Services, and Tech) and marketing team members to execute projects and tests.Responsibilities:
  • Have strong analytical skills - you're able to manipulate and analyze data in order to identify trends, segment a customer population through the use of queries, solve problems, and make informed recommendations. Experience developing queries is required (SQL preferred). Experience with Excel, Microstrategy, Tableau or other visualization tools preferred.
  • Have CRM and database management experience - You're able to develop, automate and personalize communications via an established CRM platform. Oracle Responsys experience preferred.
  • Are a demonstrated self starter and problem solver - You'll be successful in this role if you can think critically to improve processes and discover ways to increase campaign performance that will have a measurable impact on the business.
  • Can communicate, collaborate and influence - Proven skill in working across multiple and distinct functional organizations (e.g. Strategy & Operations, Analytics, creative teams, vendor partners etc.) in support of specific business priorities.
  • Are creative and think outside the box - The only constant in our industry is change. You love to brainstorm, generate new ideas, and bring creative, innovative solutions to the challenges our customers face every day.
  • Are intellectually curious and have a desire to learn
  • Have 2-8 years of professional experience in a Marketing or Business function (i.e. Strategy, Planning, Operations).#BI-Hybrid #LI-Hybrid
    • Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
    • Health, dental, and vision insurance including mental health benefits
    • 401(k) matching plus a roth option (U.S. Based employees only)
    • PTO & paid holidays off
    • Sabbatical program (for eligible roles)
    • Summer hours (for eligible roles)
    • Paid parental leave
    • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
    • Employee recognition and rewards program
    • Charitable matching and a paid volunteer day---Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks-in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova's values and culture here . It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants. Apply for this job*indicates a required field First Name * Last Name * Email * Phone * Location (City) Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website How did you hear about this job? * Select... If you chose Other to the above question, please list where you heard about the job. Are you legally authorized to work in the U.S. for Enova? * Select... Will you now or in the future require Enova sponsorship for employment visa status? (e.g. H1-B or other employment-based immigration case) * Select... Would you be interested in hearing from Enova about future openings, job interview tips and company updates? * Select... What is your target annual salary? * U.S. Standard Demographic Questions Enova's policy is to provide Equal Employment Opportunity for all individuals and not discriminate in employment decisions, by placing the most qualified person in each job. You are being given the opportunity to voluntarily and anonymously provide the following information order to help us track the progress of our efforts to incorporate diversity in our recruiting practices. Your responses to the questions below, or your decision not to respond to some or all of questions, will be aggregated and anonymous and used for reporting purposes, and will not be: 1) considered in any manner for purposes of evaluating your application for employment, your eligibility for an interview, or in the decision to offer you and employment opportunity with Enova or 2) shared with the individual or individuals making any selection decision. How would you describe your gender identity? (mark all that apply) Select... How would you describe your racial/ethnic background? (mark all that apply) Select... How would you describe your sexual orientation? (mark all that apply) Select... Do you identify as transgender? Select... Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? Select... Are you a veteran or active member of the United States Armed Forces? Select...
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