HVAC/R SERVICE MANAGER - LIGHT COMMERCIAL - Brookfield Illinois

Company: CoolSys - Refrigeration and HVAC Systems
Location: Brookfield, Illinois
Posted On: 11/12/2024

Overview: With over 150 years of experience, -and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. -

WHY JOIN US -
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: -

• Competitive pay - -
• Medical, Dental, Vision and Prescription coverage -
• Paid vacation and holidays -
• 401(K) -match -
• Life insurance, AD&D and long-term disability -
• Tuition reimbursement -
• Opportunities available -nationwide -
• Employee discounts -on vehicles, hotels, theme parks, select cell phone bills and so much more -
• Pet Insurance -
• Legal Plan, and ID Theft Protection - Responsibilities: Project/Business Responsibilities: - -
  • Manages the Service P/L for assigned branch(s). -
  • Forecasts manpower requirements. -
  • Effectively prioritizes customer calls and advises dispatch accordingly. -
  • Ensures customer requirements are followed and calls are completed on a timely basis. -
  • Ensures customer rules are accurately adhered to and approves work orders. -
  • Reviews dashboards and financial reports and takes appropriate action. -
  • Oversees the procurement of parts and supplies. -
  • Maintains communication with customers and ensures their expectations are met. -
  • Resolves issues or problems that impact customer satisfaction. -
  • Manages and maintains fleet, parts and materials inventory, and resolves discrepancies or problems in a timely manner. -
  • Develops and maintains long term relationships with customers and subcontractors. -People Responsibilities: -
    • Communicates company direction, sets expectations and holds team accountable for results. -
    • Provides leaderships, builds a collaborative team and rewards accomplishments of the team. -
    • Interviews, selects, hires, and oversees onboarding of supervisors, team leads and technicians. -
    • Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume. -
    • Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians. -
    • Uses metrics to drive accountability and performance. -
    • Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc. -
    • Ensures use of PPE and the application of safe behavior, including driving, by all employees. -
    • Ensures customer service and quality of work meets customer requirements and Source standards. - - Qualifications: Project/Business Management: -
      • High school diploma, GED, or completion of trade program or technical school. College degree is a plus. -
      • 10 + years of experience in the refrigeration/HVAC service, commercial construction, or a related industry. - -
      • Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility. - -
      • • Proficiency in understanding and managing P&L. -
        • Demonstrated business acumen -
        • Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multi task. -
          • Ability to solve problems and apply good judgement. -
          • Excellent verbal/nonverbal and written communication and presentation skills. -
          • Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers. -
          • Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance. -
          • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws. - -
          • Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc. -
          • Good driving record. -People Management: -
            • 5 + years of people management experience. - -
            • Strong leadership skills, with demonstrated experience managing a diverse and multi-discipline workforce. - -
            • Proficient in coaching, training, developing and building a team. -
            • Proficient in managing time, delegating assignments and following through to ensure good results. - Join Us: Today, there are 26 different companies that make up the CoolSys family of brands. -Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! -Connect with us -on - Facebook -and - Twitter . - -Coolsys -is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics -are encouraged to apply. - -Pre-employment background screening (criminal and -MVR for driving positions) and -drug testing are required for all positions. -Coolsys -will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance. -Service Tech, refridgeration, HVAC, refrigeration, HVAC-R, HVAC/R, diagnostic, commercial, service, install, mechanical, mechanic, apprentice, AC, field service, chiller, mgr, lead, supervisor, leader, regional, HVACR, supermarket, rack systems More...

                  

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