Customer Success Manager Small Law - Lincolnwood Illinois

Company: VirtualVocations
Location: Lincolnwood, Illinois
Posted On: 11/14/2024

A company is looking for a Customer Success Manager, Small Law.



Key Responsibilities

Analyze product usage data to improve customer satisfaction and retention rates
Develop and implement onboarding and training initiatives for small law firm customers
Collaborate with cross-functional teams to ensure customer needs are met


Required Qualifications

Law degree or formal legal education, or substantial experience working with law firms
Experience in a Customer Success role or similar customer-facing position
Interest in learning about new technology and software, particularly generative AI
Experience training and interacting with customers regularly
Personable with a positive attitude and a desire to help customers More...

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