Desktop Support - Addison Illinois

Company: Collabera
Location: Addison, Illinois
Posted On: 11/17/2024

To apply:

Please make an application promptly if you are a good match for this role due to high levels of interest.

Please send your resume to mansi.bhatt@collabera.com

Job Description:

Global Internal Employee Technology Support Analyst FTE Backfill.
This is a client-facing level one technology support role for a global user-base.
Role involves basic troubleshooting of MS applications and proprietary systems.
This resource is necessary to maintain agreed service levels within the Service Desk and deliver the capabilities to service our clients.

Position Summary:

Providing first line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk.
Partnering with our regional and international partners to deliver best in class client care.
The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT
Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.
Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat.
Chat channels provide technology support for up to 2 clients simultaneously.
Client Care is our top priority.
The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained.
Excellent communication and written skills are a necessity. More...

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