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Catastrophe Field Property Adjuster - Chicago Illinois
Company: Allstate Insurance
Location: Chicago, Illinois
Posted On: 11/21/2024
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.Job DescriptionAs a Catastrophe Field Property Adjuster, you will play a crucial role in inspecting properties damaged by various perils, including wind, hail, water, lightning, fire, and more. Expect to travel at least 70% of the time to perform inspections anywhere in the United States including overnight travel. Your daily tasks will include driving to properties, conducting inspections, evaluating policies and endorsements for coverage, preparing estimates in the Xactimate program, and settling claims on site with customers. This role follows a 10-day on and 4-day off schedule, with 12-hour workdays throughout the year. In instances where travel is not possible or weather conditions do not permit on-site inspections, you will handle claims remotely through the ClaimsX Video Collaboration platform.Allstate Benefits:Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you'll enjoy a Total Rewards package that includes: - Competitive pay with needed support for continuous development and career advancement.
- Flexibility in scheduling and a time off policy that helps support your work/life balance.
- Initial and ongoing training to get you proficient in your new role
- Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visitto learn more.You'll wear a few hats that will require a level of experience:
- The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Propertyclaim. You lead with empathy, always.
- The Investigator - you'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determinecoverage.
- The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
- The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
- The Problem Solver -you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
- The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timelyand accuratedocumentation is completed as you work on each claim.Preferred Qualifications:
- Previous experience as an outside adjuster is highly desired.
- Proficiency in using Xactimate orother relevant software for estimating.
- Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
- Excellent communication and interpersonal skills to provide exceptional customer service.
- Ability to travel to customers' homes and handle claims countrywide. Expect to travel at least 70% of the time to perform inspections anywhere in the United States including overnight travel.
- Detail-oriented and organized, with a focus on delivering high-quality work.
- Valid driver's license and willingness to travel as part of the job requirements.
- May be required to carry a 50-pound ladder and access up to a 6/12 pitch on a 1 or 2 story roof
- This position is not available for residents of Puerto Rico, California, Alaska, or HawaiiNotice of Licensing Requirements:
- As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
- If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.Sign on Bonus:
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