System Engineer - Chicago Illinois

Company: Stage Entertainment
Location: Chicago, Illinois
Posted On: 11/21/2024

Stage Entertainment is one of the world's leading theater producers and owners. We have offices and theaters across Europe and produce the world's biggest titles, such as &Juliet, MJ, the Blue Man Group, Moulin Rouge, Disney's The Lion King, Aladdin, and Frozen, as well as in-house developed productions such as TINA-The Tina Turner Musical on Broadway and in the West End, and are touring in several countries with it.Stage Entertainment is owned by Advance Publications Inc. based in New York. Advance is a family-owned company that operates globally and invests in a wide range of media, communication, and technology businesses globally.Passion connects us. Our strong passion for live entertainment, musicals, and first-class theater performances is what connects us at Stage Entertainment. This common bond turns a colorful mix of people from a wide variety of professions into one dedicated team: a true "we". A team that does exceptional work by always striving for the best. A team that knows how to thrill millions of spectators with extraordinary shows on all our stages across Europe. We want to share our passion with you, too. That's why we're looking for you!System Engineer - Here is where your challenge starts:As a System Engineer, you are part of the global delivery team of the global IT operations department. This is a global team of system engineers that delivers critical infrastructure and ensures a high level of availability, performance, and security for the entire (international) Stage Entertainment group. Members of the team may be in different locations.The IT operations department is responsible for the following areas: connectivity, network, server management, datacenter, user devices, workplace automation, telephony, and printing.The System Engineer is the knowledge holder of our Base IT environment. You design, build, secure, maintain, and monitor our Base IT environment. You are responsible for change and incident management and perform second-line support. You have third-line support from vendors and partners for specific complicated topics and projects. You report to the Head of Global IT Operations.Specific Responsibilities:

• Install, configure, test, and maintain connectivity, network, operating systems, application software, system management tools, endpoints, Microsoft Office 365, telephony, and printers.
• Proactively monitor and manage the systems and infrastructure to ensure there are no productivity setbacks or security risks.
• Ensure optimal levels of systems and infrastructure availability, performance, security, and flawless data backup processes.
• Anticipate potential issues or bottlenecks and identify possible solutions. Troubleshoot and resolve all technical issues when they arise.
• Communicate proactively and effectively with local and global support staff to ensure quick incident resolution, smooth processes, and high customer satisfaction.
• Liaise with vendors for smooth operations, improvements, and troubleshooting; keep relevant stakeholders up to date with relevant information.
• Write and maintain documentation.
• Advise on, design, and guard enterprise architecture.
• Provide expert market and technical knowledge to continuously and substantially improve quality, performance, reliability, and/or costs of the environment.Qualifications and Experience:
  • Bachelor's or master's degree in computer science, information technology, or a related field, or comparable level acquired through extensive experience.
  • Minimum of 2 years of work experience in a similar position.
  • Fluent in English (spoken and written); German language skills will be a plus.
  • Expert knowledge in one (or more) of the following areas: Network knowledge in Windows, Azure, and Meraki, Microsoft Office 365, Endpoint management: SCCM and Intune, Telephony: hosted SBC, MS Teams Phone, mobile, MDM.
  • Knowledge of IT security risks and how to mitigate them, IT service management frameworks.
  • Proven experience in the continuous improvement of the IT infrastructure in a midsize organization.
  • Good problem-solving and communication skills, awareness of organizational sensitivity, and ability to build strong relationships with stakeholders within the organization.What does Stage Entertainment offer?
    • 25 vacation days, 1 D&I day, and 2 designated days off from Stage Entertainment.
    • Competitive salary in line with the market.
    • Good pension scheme and travel allowance.
    • Great if you work in the office, but we also offer the opportunity to work partially from home.
    • The opportunity to work remotely for two weeks at a destination of your choice.
    • We value your personal development; that's why there are plenty of opportunities for training and education.
    • Your work makes an impact both at Stage Entertainment headquarters and internationally. You will work with diverse, passionate colleagues all over Europe.Are you excited to join us as a System Engineer? Let's arrange a meeting to discuss the exciting opportunities that await you!We encourage you to apply for this vacancy, even if you don't fit all qualifications. We are looking for candidates of all backgrounds, and candidates will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability. We realize that a diverse mix of colleagues gives us access to a wide range of ideas, perspectives, and insights that allow us to touch hearts and create memories. Please find more information about our D&I initiatives:
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