Senior Sales force consultant - Chicago Illinois

Company: Blockchain Technologies. LLC
Location: Chicago, Illinois
Posted On: 01/08/2025

Client provides innovative financial services and guidance to corporations, institutions, and high networth families and individuals globally. With over 130 years of financial experience and over 20,000 partners, client serves the world's sophisticated clients using leading technology and superior service.As an employee, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability.The Salesforce consultant is responsible for business analysis, application development, and support for cloud-based solutions. The Salesforce consultant will work closely with Client's Salesforce technical architect and Salesforce developers to leverage features and functions of the Salesforce.com platform to implement and support Sales and Service Cloud solutions for our clients.Responsibilities:

• Participates in requirements gathering and design workshops to understand applications functionality and support requirements for the team.
• Level 2 and 3 Salesforce support / interaction with business and other teams.
• Tool/technical assessment for releases.
• Feasibility analysis.
• Support technical architecture of the solution.
• Defines mapping specifications for integrating Salesforce with other enterprise applications.
• Application support, incident analysis, and problem reduction.
• Lead and mentor the Salesforce support team onsite and offshore.Qualifications:
  • Bachelor's degree in Computer Science or equivalent.
  • 4+ years of experience in Salesforce.com project implementation and experience in enterprise-level project and regional rollout.
  • Full life cycle implementation and support, hands-on technical knowledge, and architecture solutions required.
  • Salesforce.com certifications and good knowledge of the Salesforce.com platform (i.e., Visualforce, Apex, Salesforce Lightning, Integration, etc.).
  • Experience migrating from Classic to FSC and Lightning.
  • Able to work well in a cross-functional environment, effective communication with business users in understanding requirements and providing solutions; provide overall Salesforce architecture guidance to align with enterprise architecture.
  • Lead Salesforce Support for multiple Business Units managing the support team onsite and offshore and actively interacting with Product and Business Partners.
  • Excellent customer service and eager to help and learn leading-edge technologies (SF and other supporting services and components).
  • Good communication skills; written and verbal.
  • Support experience with multi-channel applications (web, mobile, API, etc.).
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