Technical Product Manager - Chicago Illinois

Company: Reply
Location: Chicago, Illinois
Posted On: 01/09/2025

Valorem Reply is an award-winning digital transformation firm focused on delivering data-driven enterprise, IT modernization, customer experience, product transformation, and digital workplace. Through the expertise of their people and the power of Microsoft technologies, they provide hyper-scale and agile delivery of unique digital business services, strategic business models, and design-led user experiences. Their innovative strategies and solutions securely and rapidly transform the way their clients do business.As a Technical Product Manager at Valorem Reply, you are a strategic consultant, working with your customers to understand their business, their current problems, and their future opportunities. You have demonstrated the ability to see the "Big Picture", driving positive changes within your customer's organization and building trust along the way. You are a liaison between your customer's product vision and the agile delivery teams, ensuring that teams understand the product roadmap and vision.Responsibilities

• Consultant for our clients: Collaborate with clients and their stakeholders to understand client problems, goals, and needs, providing guidance on product decisions.
• Own the product vision: Identify solutions that delight our customers and solve their problems.
• Define solutions: Use customer interviews, workshops, journey maps, personas, business cases, use cases, business process analysis, user feedback, and analytics to define solutions.
• Own the product backlog: Use architectural and backlog thinking to organize, harmonize, critically evaluate, decompose, and simplify business needs into a set of prioritized, understandable, and technology-agnostic epics, features, and user stories with acceptance criteria that enables the agile team to deliver the maximum product value at the right time.
• Manage change: Help our clients understand the impact of changes to the product backlog. Negotiate changing priorities to ensure that the team continues to deliver value while maximizing the product capabilities requested by the client.
• Implement, Test, and Iterate: Evaluate the effectiveness of solutions to ensure solutions delight customers and solve problems.
• Work hand in hand with technical teams: Consultant for highly technical projects and clients, requiring knowledge of software engineering concepts and the latest technology trends.Minimum Requirements
  • 5 years working as an agile product owner or product manager.
  • 3 years engineering experience using modern technologies within the Microsoft ecosystem.
  • 3 years consulting experience.
  • 3 years using design thinking to solve customer problems.
  • 3 years leading client-facing workshops to identify and ideate on user needs.
  • Bachelor's/master's degree, preferred in Engineering or Computer Science.Preferred Qualifications
    • Certified Scrum Product Owner (CSPO).
    • Safe Product Owner and Product Manager (POPM).
    • PMI Professional in Business Analysis (PMI-PBI).
    • AZ900 certification.
    • Experience collaborating with a UX designer to generate UI mockups/wireframes.About ReplyReply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance, and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media, and the Internet of Things. Reply services include Consulting, System Integration, and Digital Services.The base compensation range for this full-time position is between $120,000 - $150,000 plus benefits. Compensation decisions are supported through market data, where regional variances may exist based on the cost of labor. We also take into consideration prior experience, relevant skills, education and/or training, certifications, and, as applicable, other required qualifications. If you have questions regarding compensation, the talent acquisition team can provide relevant details during the interview process.Reply is an equal-opportunity employer. We are committed to providing equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at jobusa@reply.com. Visit our website at to learn more about our open roles.
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