Production Specialist II - 3rd Shift - Chicago Illinois

Company: Bank of America
Location: Chicago, Illinois
Posted On: 01/10/2025

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.Line of Business Description:This position is responsible for receiving and logging incoming USPS mail. Operate high-speed mail sorter and perform routine equipment maintenance. Receive overnight mail and deliver to production for same-day processing. LVE keying for unidentified mail during automated sorting. Utilize EMH search tool for Bulk Mail, Reject Mail, Mis-sorts, and Closed Mail. Sort manual mail by type: i.e., AIC, Match & Compare, and Special Match & Compare. Prepare mail trays for delivery to the production floor. Document/track hourly deliveries to the AIC teams via delivery of custody forms, date/time tray tags, and mail log information for inventory reporting. Responsible for preparing closed account mail per forwarding instructions. Forward prepared closed mail package to Operations Process Support for mailing. Responsible for preparing closed Return-to-Sender mail and "Non-Bank Mail
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