Production Support Engineer - Chicago Illinois

Company: Group One Trading
Location: Chicago, Illinois
Posted On: 01/10/2025

Production Support Engineer
Location: Chicago, IL 60605

THE OPPORTUNITY
Group One Trading is looking to hire a full-time Production Support Engineer who is passionate about all aspects of user support, including monitoring, actively engaging end-users, troubleshooting, and providing a high level of customer service. In this hands-on, front-line support role on our Application Support Team, we desire a candidate with strong problem-solving, customer-service, critical thinking, and communication skills who can collaborate across functional groups.
WHO WE ARE
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. At Group One, we value transparency and collaboration coming from unique perspectives and backgrounds. We hire bright, analytical, and competitive people and train them to be the best in the industry. We strive to create a workplace in which all employees have an opportunity to participate and contribute to the success of the business.
THE SKILLSET
A broad, multi-platform skill set is what we look for, but there will be plenty of learning opportunities no matter how many of these skills you bring in with you. We also encourage applicants with various levels of technical backgrounds to apply. Our ideal Production Support Engineer possesses the following:

• Minimum of 2 years of experience working in a technical role
  
• Proficient in providing support, troubleshooting, and configuring system hardware
  
• Expertise in troubleshooting Windows Desktop and Server Operating Systems, including Windows 10, 11, Windows Server 2016, 2019, and 2022
  
• Knowledgeable in Microsoft Active Directory/AAD/Entra, Azure, DHCP, DNS, Exchange Online, and deployment of Windows Updates
  
• Familiarity with Microsoft SQL Server & SQL Database Management
  
• Experience working with a VMware vSphere environment
  
• Demonstrated proactive problem-solving and critical thinking skills
  
• Understanding of fundamental networking concepts, including TCP/IP, FTP, and routing
  
• Ability to lift up to 30 lbs. and crouch beneath desks for equipment installation
  
• Strong communication and collaboration skills with cross-functional teams
  
  Experience with scripting/programming languages and tools like Python, C#, or PowerShell would be a plus! Are you self-motivated and detail-oriented? Do you have excellent communication skills, both written and verbal? Are you service-oriented and enjoy troubleshooting complex problems? If yes, you might just be perfect for this Production Support Engineer position!
  
  WHAT TO EXPECT AS A PRODUCTION SUPPORT ENGINEER
  Within 1 month, you complete your initial orientation as well as become familiar with our environment, our infrastructure, and our business. You begin a comprehensive, cross-functional training plan to learn more about every aspect of our firm.
  Within 3 months, you will be proficient in system monitoring, proactively identifying potential issues in the proprietary trading system and responding effectively to incidents. You will begin to gain confidence in performing software maintenance tasks, troubleshooting basic networking issues, and providing user computer setup support.
  Within 6 months, you will have gained proficiency in troubleshooting complex issues and can provide timely and effective support to all users. Additionally, you will begin to take on a leadership role in collaborative efforts, contributing significantly to proposing system enhancements, and fostering a culture of continuous improvement within the team.
  This is a hybrid role that requires a significant in-office presence to work directly with our technology team & trading staff, in-person.
  THE BENEFITS
  Our Production Support Engineer earns a competitive salary, including a performance-based bonus. We provide fantastic benefits, including 401(k) and Roth 401(k) retirement plans with employer matching, medical, dental, vision, generous vacation time, paid holidays, parental leave, and flexible spending accounts (FSA) for health care, dependent daycare, and parking or mass transit expenses.
  If this sounds like the right opportunity for you, apply today! Please fill out our initial 3-minute, mobile-friendly application for the Production Support Engineer role. We look forward to meeting you!
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