Advisory Solution Consultant, Employee Workflows - Chicago Illinois

Company: Servicenow
Location: Chicago, Illinois
Posted On: 01/11/2025

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionAs a member of our Employee Workflows Solution Consulting team, you will have a major impact on our future success by supporting the Employee Workflows product suite. You will help guide revenue for HR Service Delivery, Workplace Service Delivery, Employee Center Pro, and other emerging Employee Workflows solutions with the support and partnership of Sales, Product Management, and the executive team.Our ideal candidate is comfortable in a hands-on "technical" solution consultant role that has experience working with large Retail & Hospitality customers and is someone who can go wide and deep on all aspects of the ServiceNow platform during the sales cycle. Bonus points if you have experience at a ServiceNow partner or have spent time as a ServiceNow product owner as a customer.What you get to do in this role:

• The Employee Workflows Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
• Support product sales as a technical and domain expert of the Employee Workflows product suite to work with some of the largest Retailers and Hospitality providers in the industry.
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our Employee Workflows solutions with customer needs.
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues.
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement.
• Partner with Sales and Services to build out Business Value Assessments with Customers.
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value.
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.QualificationsTo be successful in this role you have:
  • 7+ years of pre-sales solution consulting or sales engineering experience.
  • OR 3+ years of direct ServiceNow implementation experience or ServiceNow platform/product owner experience.
  • Proficiency with the ServiceNow platform or technical expertise with other cloud software solutions.
  • Familiarity with common "industry standard" HRIS integrations and Retail & Hospitality specific use cases.
  • Understanding of the Generative AI space and experience demonstrating GenAI solutions a big bonus.
  • Experience working collaboratively with product management, product marketing, partners, and professional services.
  • Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence.
  • Willingness to travel throughout the United States as well as meet customers locally within Servicenow offices on a regular basis.Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
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