Technical Support Advocate - Chicago Illinois

Company: VirtualVocations
Location: Chicago, Illinois
Posted On: 01/14/2025

A company is looking for a CX Technical Support Advocate: Level 1 Overnight.



Key Responsibilities

Troubleshoot complex software-related issues and analyze logs to identify root causes
Communicate technical concepts clearly to customers, ensuring they feel supported
Collaborate with teammates to share insights and develop effective solutions


Required Qualifications

Minimum of 1 year of technical support experience
Proactive problem-solving mindset with a focus on uncovering root causes
Skilled in explaining technical information in simple terms
Exceptional interpersonal skills for delivering compassionate support
Ability to thrive in a collaborative team environment More...

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