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US Enterprise Client Analyst - Chicago Illinois
Company: Aon Location: Chicago, Illinois
Posted On: 01/15/2025
Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like - Work with Enterprise Client Leader on a specific set of clients, ensuring overall understanding of client dynamics, priorities, and opportunities, with a focus on opportunity development and net new sales
- Serve as central coordination point for client teams, working with Enterprise Client Leaderss to manage deliverables and follow ups, and serve as an internal point of coordination for key client development strategies
- Undertake regular research and reporting on client activities through review of publicly available information such as client earnings calls/annual reports and other internal tools.
- Creation and management of client team deliverables (both internal and external), for example: client discovery meetings, new business proposals, annual review, client planning, relationship mapping, etc.
- Liaise with Global Sales & Marketing Support (GSMS) team, Enterprise Client Group (ECG) Super Users and Pursuit & Creative team (PaC) on behalf of client teams
- Review and prioritize data and industry insights from internal and external sources on behalf of client team, share information (such as client news, client results, sector news, thought leadership that could impact the client or their sector) in a timely and consistent basis across client teams
- Work closely with Enterprise Client Analysts in other regions to define and improve ECG processes, deliverables, and insights, proactively raising opportunities
- Performs day-to-day execution and task completion; provides frequent status updates to ECLs, and responsible for timely completion of assigned tasks
- Identifies and resolves escalations or issues with strong emphasis on patterns, trends, and root cause analysis. Assists with problem solving for recurring issues
- Responds to emails promptly and proactively; manages client team and other internal teams' responses for timeliness/accuracy
- Communicates effectively with internal partners for analysis/ resolution of complex issues or project impacts
- Expected to serve as back-up support (even if not directly aligned) for other Analysts in the region
- Supports maintenance of documentation/training; assists in the delivery of training
- Actively seeks additional knowledge of department, tools, and systemSkills and experience that will lead to success
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