IT Customer Support Technician - Chicago Illinois

Company: VirtualVocations
Location: Chicago, Illinois
Posted On: 01/17/2025

A company is looking for an IT Customer Support Technician.



Key Responsibilities:

Provide first line IT technical support for account administration, software distribution, and troubleshooting
Monitor and manage high traffic ticket queues to meet defined service levels
Document and escalate issues as necessary while collaborating with peers and lower-skilled employees


Required Qualifications, Training, and Education:

Must be a US Citizen
Work toward Help Desk Institute Customer Support certification
Work toward Dell Certification
Work toward MCSA (Current Windows Desktop Version) Certification desired
ITIL 4 Foundation Certification within the first 12 months of employment desired More...

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