Senior Salesforce Consultant - Chicago Illinois

Company: Ethereum Technologies LLC
Location: Chicago, Illinois
Posted On: 01/17/2025

• Participates in requirements gathering and design workshops to understand application functionality and support requirements for the team.
• Provides Level 2 and 3 Salesforce support and interacts with business and other teams.
• Conducts tool/technical assessments for releases.
• Performs feasibility analysis.
• Supports the technical architecture of the solution.
• Defines mapping specifications for integrating Salesforce with other enterprise applications.
• Provides application support, incident analysis, and problem reduction.
• Leads and mentors the Salesforce support team onsite and offshore.Qualifications
  • Bachelor's degree in Computer Science or equivalent.
  • 4+ years of experience in Salesforce.com project implementation and experience in enterprise level project and regional rollout.
  • Full life cycle implementation and support, with hands-on technical knowledge and architecture solutions required.
  • Salesforce.com certifications and good knowledge of the Salesforce.com platform (i.e., Visualforce, Apex, Salesforce Lightning, Integration, etc.).
  • Experience migrating from Classic to FSC and Lightning.
  • Able to work well in a cross-functional environment, effectively communicating with business users to understand requirements and provide solutions; provides overall Salesforce architecture guidance to align with enterprise architecture.
  • Leads Salesforce Support for multiple Business Units, managing the support team onsite and offshore while actively interacting with Product and Business Partners.
  • Excellent customer service skills and eagerness to help and learn leading-edge technologies (SF and other supporting services and components).
  • Good communication skills, both written and verbal.
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