Sales Account Manager - City Cruises - Chicago Illinois

Company: City Experiences
Location: Chicago, Illinois
Posted On: 01/17/2025

City Cruises is seeking a Regional Sales Account Manager for our Sales operations in Chicago.About You:This person will be adaptable, dynamic, and embody City Cruises' RESPECT Service System.About the Opportunity:City Cruises' mission is to create amazing experiences. Our brand heritage dates back nearly 100 years and today our footprint spans 111 countries and more than 125 U.S. cities. We are proud to serve more than 30 million guests annually across our portfolio of water-based experiences, land-based experiences, overnight cruise experiences, and ferry and transportation services. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.Responsibilities:

• SALES
  • Develop comprehensive knowledge of customer and market needs.
  • Execute the sales plan using effective sales techniques.
  • Generate leads primarily using telemarketing and networking through current customers, and may attend trade shows and industry events.
  • Convert prospects to clients through successful telephone sales calls to both new and existing customers, using effective closing techniques.
  • Identify customer needs and use in-depth product knowledge to prepare winning proposals.
  • Balance company and customer needs to create win/win situations.
  • Present proposals convincingly over the phone and in-person during site inspections and appointments.
  • Successfully up-sell existing clients to higher value items.
  • Handle objections and solve customer problems.
  • Establish relationships with associations/business organizations (e.g., Convention & Visitors Bureau) and generate leads.
  • CUSTOMER SERVICE
    • Ensure prompt responses to customer inquiries.
    • Communicate complete and accurate product details to the operations team to ensure proper execution of products promised.
    • Follow up with customers within 24 hours after the cruise to further develop the account, thank customers, discuss other events, obtain cruise feedback, set up the next meeting, rebook for next year, and get referrals.
    • Work with the Regional Director of Sales to resolve all customer issues.
    • ADMINISTRATIVE
      • Use Salesforce (CRM software) to effectively plan and manage activities in the assigned markets and track productivity of these sales activities.
      • Use ANCHOR (reservation software) to accurately book orders.
      • Maintain proper personal organization - manage time well, set appropriate work priorities, and maintain accurate records.
      • Work with the Sales Admin to collect payments and maintain accounts receivable within aging guidelines.
      • ADDITIONAL RESPONSIBILITIES
        • Attend applicable meetings as designated or necessary.
        • Other duties as assigned by the Regional Director of Sales.Requirements & Qualifications:
          • Minimum of 2 years total sales experience, consisting of at least 1 year outbound telephone sales experience.
          • Prefer Bachelor's degree, preferably in a discipline related to the work of the position.
          • Prefer hospitality experience but not required.
          • Proficient with Microsoft Office products as well as CRM software.
          • Analytical skills required to identify and exploit selling opportunities.
          • Excellent oral communication skills for telephone sales.
          • Proposal writing is required; must communicate effectively in written form.
          • Establish and maintain effective working relationships as required by job responsibilities.
          • Ability to persuade and influence people.
          • Proven leadership skills.
          • Ability to listen effectively, assess situations, determine relevant issues, identify solutions, and gain consensus.About Us:City Cruises' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.The RESPECT Service System embodies City Cruises' mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.The company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the company participates in the E-Verify program in certain locations.We encourage qualified applicants with arrest and conviction records to apply.
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