IT Support (English/Spanish) *On-site Berwyn* - Chicago Illinois

Company: Alexandra Lozano Immigration Law PLLC
Location: Chicago, Illinois
Posted On: 01/17/2025

OverviewAn IT Support job involves providing technical assistance and support to internal users or external clients who are experiencing computer and technology-related issues. The role is crucial in ensuring the smooth operation of an organization's IT systems. You will be responsible for providing technical support and troubleshooting assistance to end-users, ensuring the effective and efficient use of computer systems, software, and hardware.Position onsite in Berwyn, IL100% On-siteResponsibilities

• Respond to user inquiries and provide technical assistance through various channels such as phone, email, and in-person.
• Diagnose and resolve hardware, software, network, and system issues.
• Log and track support tickets using a help desk ticketing system.
• Install, configure, and maintain computer hardware, peripherals, and software applications.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices.
• Set up and manage user accounts, permissions, and passwords.
• Provide user training on basic system and software usage.
• Assist in the configuration and troubleshooting of network connectivity issues.
• Collaborate with network administrators to ensure smooth network operation.
• Implement and enforce security protocols, including antivirus and anti-malware measures.
• Educate users on security best practices and conduct periodic security audits.
• Create and maintain documentation for IT procedures, troubleshooting steps, and system configurations.
• Ensure that operating systems and software applications are updated with the latest patches and security updates.
• Work closely with other IT professionals, such as system administrators and network engineers, to address complex issues and projects.
• Perform other related duties as assigned.Qualifications
  • Bilingual English/Spanish
  • A degree in Computer Science, Information Technology, or related field is preferred.
  • Proven experience as an IT Support Specialist or in a similar role.
  • Strong knowledge of computer hardware, operating systems, and commonly used software applications.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and customer service skills.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.Full time position plus benefits.
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