Critical Situation Manager - Chicago Illinois

Company: VirtualVocations
Location: Chicago, Illinois
Posted On: 01/17/2025

A company is looking for a Critical Situation Escalation Manager to join their Customer Experience & Success department.



Key Responsibilities

Address high-priority customer escalation needs for critical issues impacting strategic Unified customers and partners
Participate in a 24x7 coverage schedule to provide timely responses to complex customer escalations
Interface with various organizational groups to drive resolution, including executive-level engagement as necessary


Required Qualifications

7+ years of experience in the technology industry or customer service, particularly with executive-level customers
Fluency in business-level Mandarin (read, write, speak)
A Bachelor's Degree in technology, business, or a related field is preferred
Ability to work non-standard hours, including weekends and public holidays More...

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