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Mortgage Close/Post Close Manager - Chicago Illinois
Company: Old National Bank
Location: Chicago, Illinois
Posted On: 01/18/2025
Mortgage Close/Post Close Manager
Job Locations
US-IL-Chicago - US-MI-Grand Rapids - US-IL-Palos Heights - US-IL-Gurnee - US-IN-Evansville - US-TN-Nashville - US-WI-Madison - US-MI-Tecumseh
Category/Function
Mortgage Services
Position Type
Regular Full-Time
Requisition ID
2025-15600
Workplace Type
On Site
Salary Min
USD $60,000.00/Yr.
Salary Max
USD $121,300.00/Yr.
Overview
Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. A unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. We are currently seeking a Mortgage Closing/Post Closing Manager that will direct and manage the day-to-day operations of the Mortgage Closers, Mortgage Coordinator, Mortgage Admin Asst and Mortgage Post Closing Processors utilizing established policies and procedures, corporate standards and regulatory guidelines. The Mortgage Closing/Post Closing Manager will assist the Director of Mortgage Operations in development and maintenance of mortgage related guidelines, policies and procedures and will be responsible for the daily goals and operations of the teams to ensure maximum efficiency and accuracy while maintaining an internal and external customer centric focus. Salary Range The salary range for this position is $60,000 - $121,300 per year. Final salary will be determined based on factors such as location, experience, skills and qualifications. Key AccountabilitiesPipeline Management, Reporting and Compliance Develop and manage closing pipeline reports to track and monitor loans to maintain established service levels and meet scheduled closing dates. - Create and manage post-closing pipeline reports to track and monitor loans to ensure loans are reviewed and boarded to core servicing system timely.
- Create and manage daily loan shipping reports to ensure loans are delivered to investors timely.
- Ensure loans are closed in compliance with ONB policies and procedures, investor guidelines and applicable mortgage lending laws and regulations.
- Develop and maintain reports as requested by Management for Closing and Post Closing Customer Service Excellence
- Act as a liaison between the Closing and Post-Closing teams with Sales, Processing and Underwriting to provide exceptional internal and external customer service.
- Foster a customer-centric atmosphere emphasizing time sensitive responsiveness and professionalism.
- Exceed internal and external expectations with accurate and timely preparation and delivery of closing documents.
- Manage escalated internal and external customer concerns. Talent Development and Growth
- Interview, hire and train Closers and Post-Closers. Provide ongoing coaching and mentoring.
- Conduct associate reviews identifying opportunities for improvement and implementing performance plans when appropriate.
- Guide and direct the Closing team in preparation, creation and delivery of closing packages accurately and efficiently within established service levels.
- Guide and direct the Post-Closing team in accurate review of post-closing documents with a strong emphasis on timely delivery of reviewed files to Loan Services and the Secondary Market team.
- Drive team accountability. Key Competencies for Position Communication
- Generate trust and confidence of internal and external customers regarding pipeline management, accountability and knowledge of closing and title requirements.
- Collaborate with others to accomplish business goals and objectives.
- Effectively communicate and lead the teams through change. Knowledge and Decision Making
- Maintain current knowledge of policies, procedures, laws, regulations, and compliance at the state and federal level, as well as mortgage investor guidelines as they pertain to Closing and Post-Closing.
- Makes sound decisions based on all available information utilizing analysis, previous experience, and judgment.Promote Old National Bank Culture
- Create and actively demonstrate a culture of teamwork with a focus on high performance and accountability.
- Lead by example.
- Put the client (both internal and external) at the center of all decisions while upholding bank integrity and values.
- Foster inclusion of team member perspectives. Qualifications and Education Requirements
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